From the "And you thought this was an urban myth" department: True story from a Novell NetWire SysOp.
Caller: "Hello, is this Tech Support?"
Tech: "Yes it is, how may I help you?"
Caller: "The cup holder on my PC is borken and I am within my warranty period. How do I go about getting that fixed?"
Tech: "I'm sorry, but did you say cup holder?"
Caller: "Yes, its attached to the front of my PC."
Tech: "Please excuse me if i seem to be a bit stumped, it's because i am. Did you receive this as a part of a promotional, at a trade show? How did you get this cup holder? Does it have a trademark on it?"
Caller: "It came with my computer, I don't know anything about a promotional, it just has '4X' on it."
At this point the tech had to mute the caller, be cause he couldn't stand it. The caller had been using the loader drawer for the CD-ROM drive as a cup holder, and snapped it off the drive.